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| The Policy Management (strategic quality planning) process is far superior to a typical MBO program that generally reviews results at the end of the year. Policy management is a proven, disciplined process that drives major improvements in the organization. It enables a compnay to become quality driven and customer driven. Wayne Brunetti Chairman and CEO Xcel Energy |
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policy management
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| business essay partial example |
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Strategic quality planning is a business planning methodology used to formulate, deploy, and achieve business objectives by concentrating resources on priority items. It does not take the place of strategic planning, but instead offers the bridge from strategy to actions by linking business activities to the long term view of the company.
(a.k.a. policy management, policy deployment, Hoshin planning)
- built upon a thorough understanding of the business, leveraging both the voice of the customer and the voice of the business
- requires establishing champions, indicators, targets, methods to improve, and assigning responsibilities
- emphasis on the results but possessing an extreme curiosity of how the results were achieved
