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| quality function deployment |
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| process design & analysis. MSI analyzes and improves critical processes based on statistical methods focusing on customer value recognition. We employ several design methods ranging from facilitation of stakeholders to a development methodology that correlates customer requirements and process components |
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| customer needs analysis |
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| performance schematic |
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| coming soon |
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Quality Function Deployment originated as a product definition and planning tool for the manufacturing industry. There are many applications of this technique in manufacturing and some examples in other industries; MSI has developed new approaches for service product and progress design. QFD consists of 4 deployments: quality, technology, cost, and reliability. The term deployment, in its most basic sense, means to break down. This approach provides the basic linkage from the customer requirements to any given part, mechanism, etc.
- the voice of the customer is deployed through the planning, design, implementation, and delivery of a product or service
- quality is planned for and designed into the product or service
- focuses the organization's resources on significant items that will help develop a product or service at the desired cost
