After the initial workshop, a 1-1/2 day session is conducted with management to create a wiring diagram, a management technique that provides a graphic illustration of the state of the business and a forum for knowledge transfer about the inner workings of the organization. As a result, the "Voice of the Business" is assessed in a very short period of time, pinpointing improvement /redesign areas and providing an assessment of business competencies.

An in-depth understanding of the market is achieved through the customer needs analysis, a proven enhancement to traditional market research allowing the inherent knowledge about customers to become operational and the most important areas to address are identified in order to meet or exceed customer expectations. The "Customer Voice" is obtained in a short period of time reducing the cost of inaction and internal disagreement.

The performance schematic is a proven method for developing a system of measurements to drive a set of quality or performance strategies. This clear and comprehensive technique provides a robustness for any type of management scorecard identifying gaps in existing measurement systems as well as superfluous measurements that are not necessary to achieve desired results.

The downfall of many improvement efforts is the lack of a good methodology to follow. MSI facilitates the use of a statistical problem solving model, complete with simple tools and techniques in order to analyze and implement quality and productivity solutions. This method, called performance labs, provides just-in-time training and facilitation and a platform for communicating solutions across company functions.