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The first step is to accurately portray the present situation. This is where objective assistance is most valuable. It has been said that those closest to the process know the most about the process, and this may be true. A problem arises when those closest can't see the end-to-end process or concentrate efforts on optimizing their part, many times at the expense of others.
Our approach is to isolate and understand the process threads as they connect a given process from market to result. This involves assessing the process maturity (adhocracy to world class), detailing handoffs, identifying key drivers, and determining the effectiveness of the current measurement system.
In addition, we bring what we call leading methods (a collection of best practices that have been proven to translate well) to assist in process design. Not all leading methods work in every environment; we assist your people in selecting the best approaches in order to optimize your situation.
