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| Do you know your customers? | ||||||||||||||||||||||||
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The question is not really do you know your customers, but do you know what your customers want. With respect to service, empirical studies have revealed nine basic attributes that drive a successful service interaction: accessibility, responsiveness.. continue>> |  |
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| management techniques | ||||||||||||||||||||||||
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The wiring diagram was designed to document a high level organizational process flow, while facilitating...>>> |
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| The performance schematic is a proven method of developing a system of measurements...>>> | ||||||||||||||||||||||||
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QFD consists of 4 deployments: quality, technology, cost, and reliability. The term deployment, in its most basic sense, means to break down. One of the basic characteristics of QFD, is that complex services are broken down into components. This approach provides the basic linkage from the customer requirements to any given portion of the service experience.. continue>>> | |||||||||||||||||||||||
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